20 December 2013

Ebay India Orders Fuck Up

I purchased a 24'' monitor to replace my 4 year old 19'' monitor from eBay on 13th of December. The estimated delivery date mentioned on the product page was 17th Dec. On 17th Dec I received this email from eBay:

MC011 XXXXXXX: Update- Error in payment mode details updated with the courier

Hello,

Thank you for shopping with eBay

We have noticed that due to a system bug there are few transactions where a wrong information about the payment mode has been updated in the system. You might receive SMS alert or an Emails asking you to keep the cod amount ready with you at the time of delivery. Request you to kindly ignore this SMS/Email and not to give any cod amount at the time of delivery if you have made payment of your transaction by using Debit/Credit card or via Net banking.

Kindly be rest assured this issues has been addressed and resolved, the correct information of payment has been shared with the courier to avoid confusion at the time of delivery. If the courier executive is asking you to pay the cod amount you can refuse the payment and expect the product to be delivered in the next 2-3 working days without the cash being collected. If your transaction is getting returned due to this reason, you will get the refund of your transaction as per Paisa pay timelines.

We sincerely regret for the inconvenience caused to you and also appreciate your cooperation and understanding at this time.

Regards
eBay India
Next day I received this SMS from BlueDart courier company:

Ebay order will reach thru BlueDart Awb xxxxxxxxx on or after 19-DEC-13.Kindly keep Cash Rs.xxxxx ready.

Today (20th December) morning I received an email saying:

A refund has automatically been initiated on item "BenQ GL2450HM LED Monitor" on 20-Dec-2013 since our shipping partner has not confirmed pickup of your shipment from the seller within the timelines.

I called up the seller and asked about this refund thing, the seller did not have any clue about it. He told me that the item was already shipped. Around 3 PM the courier company guys appeared with the monitor at my doorstep and asked me to pay the whole amount again which I had already paid while placing the order. I tried to explain them that it was a prepaid item not a Cash On Delivery, it was of no use. Those guys took the monitor back and updated the status as: "Cnee Refused To Accept Shipment".
In the evening I got another email saying:

"Your refund request has been put on hold by PaisaPay on 20-Dec-13 as the seller has appealed against this refund"

I checked my account page and here is how it looked:

Notice the dates underlined by the orange line, they are all future dates. How on earth a company like ebay can fuck up so much and at so many levels ??
First they fucked up the order payment mode then gave wrong information about the shipment and now all the dates celebrating Christmas already.
This was indeed an enlightening experience, will probably avoid going to ebay any more. Its already 8th day since I placed the order and customer care guy told me to wait till 25th Dec. WOW!!

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